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At won99, we handle your information with care. This policy explains what data we collect when you register, make a transaction through Nagad, Upay or Bank Transfer, or contact support — and what choices you have over that data.
We collect information you provide when you open an account — your name, contact details, and the payment method you choose, whether that is Nagad, Upay or Bank Transfer. We also collect session data: the device type, browser version and the pages you visited, so we can keep the account experience working on mobile. When you submit a transaction, the reference details tied to your Nagad or Upay wallet are logged against your account record. We do not sell this information to third parties. We share data only with the technical and payment partners needed to process your request — and only to the extent required for that purpose. Cookies are used to keep your session active between pages and to remember your login state on mobile; you can manage cookie preferences through your browser settings. We retain account records for as long as your account remains active and for a reasonable period after closure, as required under applicable rules. This policy applies to accounts where access is permitted under local law and eligible regions. If local law in your jurisdiction restricts this service, eligibility and access depend on your own local legal position. We update this policy when our practices change and will notify you through your registered contact details.
Transaction references tied to your Nagad wallet are recorded against your account for verification and dispute purposes.
Upay payment records are stored in your account history and are accessible from the transaction log in your signed-in account area.
Bank Transfer details submitted at deposit or withdrawal are held securely and used only to match incoming or outgoing funds to your account.
This policy covers the data won99 processes directly. It does not extend to third-party services you reach through links on the site, or to the data practices of payment networks you use independently. Understanding the boundary between what we control and what we do not helps you know where to raise a question.
Data collected when you register, log in or update your account details — including your contact information and device session — falls within this policy. We control this data and you can request a review at any time.
Payment records created through Nagad, Upay or Bank Transfer when you deposit or withdraw are covered here. The payment network's own terms govern how they handle their side of that transaction independently.
Browsing behaviour on the won99 site — pages visited, time on page, device type — is captured through session cookies for site operation. This data is not linked to your identity unless you are logged in.
Links to external sites, game studio interfaces and independent payment network portals operate under their own privacy terms. We are not responsible for data collected beyond the boundary of our own platform.
You have practical options when it comes to the data we hold. You can ask us to show you what personal information is recorded against your account — this includes your registration details, transaction history and any contact records. If something is wrong, you can request a correction; the account settings page lets you update contact details directly, and our support route handles anything that needs manual review. If you want to raise a question about how your data is being used, the support contact on this site is the right place to start. We will respond through your registered contact details. You can also request that we close your account; when we do, we retain only what applicable rules require us to keep, and nothing more. Access to these rights depends on your local law and eligible regions — if your jurisdiction limits service availability, the same limitation applies to data requests made under this policy. None of these steps require you to justify your request; simply contact us through the route shown on the support page.
Request a copy of the personal data we hold on your account by contacting support through the published route. We will provide the details tied to your registered account.
Update contact information directly in account settings. For changes that cannot be made there — such as registered name or identity details — contact support with the corrected information.
If you have a question about how we use your data, send it through the support contact route. We respond to your registered email or contact detail on file.
Ask us to close your account at any time via support. We remove active data and retain only what applicable rules require after closure, for the minimum necessary period.
If you have a question about this policy, want to correct your data or need to raise a concern, use the contact routes published on the won99 site. We do not list channels or hours that are not verified on the site; check the support page for the current options.
The support page on won99 lists the contact routes currently available. Use it as your starting point for any privacy-related request or account data question.
When you are signed in, the account area shows your transaction history and basic profile data. Many routine checks can be done there without contacting support directly.
For formal data requests — review, correction or closure — send a written message through the support contact route. Include your registered account reference so we can locate your record.
Our data handling covers four areas: collection, storage, retention and your right to request changes. We collect only what is needed to run your account and process your transactions. Storage uses standard technical measures; we do not store payment credentials such as full Nagad wallet numbers beyond the reference needed for matching. Retention follows the minimum period required by applicable rules, after which records are removed. Any change to this policy is communicated through your registered contact details before it takes effect.
Session cookies keep your login active on mobile and desktop. You can clear or block cookies through your browser settings; doing so will log you out of the current session and may affect how some pages load.
Your account credentials are stored with standard access controls. We do not share your password. If you suspect unauthorised access, change your password immediately and contact support through the published route.
We keep account records while your account is active and for the minimum period required after closure. Transaction records tied to Upay, Nagad or Bank Transfer follow the same retention schedule.
When this policy changes, we notify you through your registered contact detail before the new version takes effect. The updated policy will be published at won99/privacy-policy/ with the effective date shown.
These are the questions we see most often about how won99 handles your data, what rights you have and how to reach us with a request.
We collect the details you enter at registration — name, contact information and your chosen payment method. Once you are active, we also log session data such as device type and browser version to keep your mobile experience working correctly.
We store the transaction reference tied to your Nagad or Upay wallet — enough to match the payment to your account record. We do not retain full wallet credentials beyond what is needed for that matching and dispute purposes.
Contact us through the support route published on won99. Include your registered account reference in the message. We will respond to your registered contact detail with the information we hold tied to your account.
Yes. Contact details can be updated directly in account settings when you are signed in. For identity or name corrections that need manual review, send a request through the support contact route with the corrected information.
No. When you follow a link to an external site — including independent payment network portals — their own privacy terms apply. We are not responsible for how third parties handle any data you provide to them directly.
When your account is closed, we remove active personal data and keep only what applicable rules require for the minimum necessary period. Transaction records tied to Nagad, Upay or Bank Transfer follow the same retention schedule before being removed.